Information Technology Careers

Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,323.00 - $10,230.00 per Month

Position Summary: Independently acts as a lead IT business analyst for complex IT system problems, independently leads complex system studies, elicits requirements, analyzes issues and provides IT solution recommendations.

• Provides expert IT project business analysis and advice to project stakeholders, collaborates with ETS project managers and business partners to define technology scope and vision by identifying project stakeholders, ETS resources, roles, and responsibilities, resolving complex business challenges, researching, reviewing, and analyzing the effectiveness and efficiencies of existing business processes, conducting interviews to gather user requirements, and establishing scope and parameters of projects in order to elicit, analyze, specify, and validate complex IT business needs of project stakeholders, assisting business partners, and presenting detailed business cases to Senior Management, to ensure alignment of technology road maps with strategic objectives, utilizing the published strategic goals.
• Provides customer relationship services to DGS divisions and offices, such as customer support, oversight of division portfolio of projects, and smaller work efforts, by reviewing and processing service requests and assisting in the planning of technology road maps, in order to determine the appropriate IT solutions to mitigate risks and issues, and to ensure both short and long term business objectives are addressed, utilizing approved standard software/hardware solutions.
• Leads the intake process for new candidate projects through the project lifecycle, including DGS' ETS Customer Request Process and the California Department of Technology (CDT) Project Approval Lifecycle (PAL), utilizing Stage 1 Business Analysis (S1 BA) and Stage 2 Alternative Analysis (S2AA) documents, in order to outline project requirements, as set forth by CDT, and to ensure timelines are met.
• Oversees, monitors, evaluates and researches IT procurement requests on behalf of DGS divisions, and offices by following the State Administrative Manual (SAM), determining if divisions and offices have an IT component in order to understand the business objective, capture requirements, and assess alternatives to ensure the appropriate solutions are considered, and most appropriate options are selected utilizing processes suggested by Office and Acquisitions and Business Services (OBAS) by working in conjunction with the OBAS analyst.
• Provides project management support on small to mid-size projects or activities by hosting project meetings, coordinating task schedules, and providing status reports by utilizing ETS best practices and standards in order to help implement DGS' portfolio of IT projects to ensure project support is provided in a matrix fashion.
• Reviews application designs and plans by performing testing for IT systems, guiding testing related activities for the most complex IT systems through methods which include test plans, traceability matrix, scenarios, test scripts, and test cases, in order to produce a quality system that meets the customers' expectations, and to ensure the system meets, and addresses all functional requirements provided by the stakeholders, utilizing Microsoft tools such as Azure DevOps, Word, Excel and Visio.
• Reviews current IT system literature and participates in educational programs by attending professional organizational conferences, meetings and workshops, in order to remain abreast of changes in industry practices and emerging technology trends, and to ensure that customers are served with latest and greatest technology utilizing training tools, such as Udemy and Pluralsight, and research tools, such as Gartner and Info-Tech, to keep themselves informed.

Final Filing Date: June 16, 2025

Click here to view the job post

Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,323.00 - $10,230.00 per Month

Position Summary: Serves as the project leader for IT projects, and is responsible for the oversight of all phases and aspects of project management, and system development life cycles (SDLC) to ensure efficient, and effective delivery of project objectives.

• Organizes and manages IT project work throughout various phases by applying industry standards, principles, methods, and techniques in order to manage all Project Approval Lifecycle deliverables and ensure successful delivery of project objectives in accordance with applicable laws, regulations, policies, standards, and procedures, utilizing the California Department of Technology's (CDT) Project Management Framework project deliverables and outputs such as Project Management Plans, subordinate plans, schedules, and reports.
• Performs risk assessment and scope management by applying project management principles and methods to track project progress against baselines, identifying, communicating, and mitigating problems in order to monitor and control project deliverables, utilizing OnePlan or project management tools to ensure adherence to the predefined project schedule and budget, and determine corrective actions needed to address deviations that may impact the schedule, cost, scope, or quality of the project.
• Plans and develops new customer initiatives for DGS’ various lines of business by identifying the customer’s business problem or opportunity, and collaborating with senior management in order to prioritize and define project scope, develop budgets, and schedule estimates to ensure timely completion of projects which adhere to organizational objectives, utilizing Customer Request Forms, Stage 1 Business Analyses, and Project Charters.
• Manages, oversees, and completes project related procurements by developing Statements of Work, coordinating with the appropriate procurement teams, and leveraging optimum procurement strategies in order to acquire project resources, and to ensure DGS and their customers receive the maximum benefit utilizing ServiceNow in accordance with the Procurement Division's established guidelines.
• Develops and implements new or revised processes, policies, and procedures by communicating impending changes to the team, in order to make process enhancements, and ensure continuous improvement of ETS' project management practices, utilizing Microsoft SharePoint and Teams.
• Facilitates cross-functional working sessions with ETS' technical teams by coordinating staff and unifying the various project activities in order to produce comprehensive, gap-free technical SDLC deliverables to ensure project quality for DGS customers, utilizing Microsoft Teams, Outlook, softphones, and video conferencing.
• Reviews current IT system literature and participates in educational programs by attending professional organizational conferences, meetings, and workshops, in order to remain abreast of changes in industry practices and emerging technology trends, and to ensure that customers are served with appropriate technology utilizing training tools like Pluralsight, research tools like Gartner and Infotech to keep themselves informed.

Final Filing Date: June 16, 2025

Click here to view the job post

Classification: Information Technology Specialist II

Number of Positions: 1

Salary Range: $8,374.00 - $11,220.00 per Month

Position Summary: Acts as the team leader and subject matter expert on the enterprise firewalls and network infrastructure for DGS, leading the design, implementation, configuration, maintenance, monitoring, and administration of the enterprise Palo Alto Next Generation Firewalls and network infrastructure.

• Designs, implements, configures, and maintains network and firewall infrastructure across Enterprise and Cloud platforms by designing and implementing switching, routing, and firewall solutions and procedures, and advising ETS management, architects and vendors on the most sensitive issues, in order to support and secure the enterprise network environment and to ensure effective performance and securing of enterprise wide applications, utilizing Palo Alto Networks.
• Collaborates with the Enterprise Network Architect in designing innovative network solutions by analyzing and maintaining the network environments, and enterprise firewalls, coordinates infrastructure systems specifications, performing upgrades and maintenance, and resolving the most complex technical issues for the Palo Alto Networks infrastructure, utilizing collected data, patching firmware and version upgrades in order to sustain a supportable and uniform network infrastructure for DGS department wide.
• Develops and implements product and process improvements to the technology and physical network by creating process documentation regarding technology infrastructure department wide, reviewing, researching, and evaluating technology products and services for procurement of future enhancements, and providing sound recommendations to ETS management, architects, and staff in order to ensure DGS' infrastructures are continuously enhanced and current for planning of the overall organizational IT Strategy.
• Resolves network and firewall issues enterprise wide by providing expert technical support to the DGS Help Desk team, satellite offices and mobile workforce, participating and assisting in the implementation, installation, upgrading, testing, monitoring and troubleshooting of the physical network infrastructure, and reviewing and monitoring the technical environment to ensure continuous uninterrupted and secure operation of products, and to ensure the performance of the network systems for DGS department wide.
• Leads independent research and studies and attend job-related educational workshops and trainings in order to maintain professional and technical knowledge of new technologies and to ensure the continuing development of solutions that are maintainable, extensible, optimized, and secure.

Final Filing Date: June 17, 2025

Click here to view the job post

Manages identity and access management, messaging, and security operations. Supports technologies including Microsoft 365, Azure Active Directory, Exchange Online, Proofpoint, Tenable, Delinea, Defender, and Sentinel.

Builds and supports applications on 150+ different systems using advanced technologies such as AWS, Azure, DevOps, Rapid Application Development. Builds web apps with multichannel platform independent technologies, in both custom application development and industry standard Software as a Service (SaaS) technologies. The majority of new application development efforts are written using Microsoft-based technologies, as well as other SiteCore, SharePoint Online, and PowerBI.

Consults with business partners to analyze and stay current on their IT related business needs. Collaborates with customers and internal stakeholders throughout the Systems Development Life Cycle (SDLC) from initial project concept through project release to production. Uses technologies such as Adobe XD, Azure DevOps to help manage, monitor, and provide excellent customer service and project analysis in Hybrid-Agile using SCRUM methodology.

Designs, builds, and manages cloud infrastructure solutions on public and private platforms using VMware, AWS, Azure, DellEMC, and HP. These solutions encompass virtualization of compute, networks, storage and backups across the multi-cloud enterprise and leverage efficiencies in resource management, operations, and automation to provide robust infrastructure to support state government systems.

As technology evolves the ability to access sensitive data becomes easier, presenting risks to data privacy and confidentiality. To mitigate these risks, robust privacy policies must be developed and adhered to, and controls must be in place to protect the data and information assets of an organization. The Privacy Office provides guidance and direction for DGS programs regarding data collection and privacy policies and procedures.

Provides computer hardware, deployment and administration of software, asset management, change management, and the approval process for IT goods and services. These responsibilities include: computer build and configuration, desktop and laptop patch management, software deployment, Microsoft Windows Administration, and administration of System Center Configuration Manager (SCCM).

Provides enterprise-wide services to over 4,000 DGS employees and an additional 27,000 users statewide, in both private and public sectors. Administers, manages, and develops new Software as a Service (SaaS) solutions using a variety of enterprise cloud-based platform tools. Supports the ServiceNow core application, database, and workflow automation, and develops custom workflow automation systems. Applications commonly used include Microsoft 365, SharePoint Online, Power BI, Power Automate, Esri, Adobe Sign, ServiceNow, Salesforce.

Manages the information security program to ensure the confidentiality, integrity, and availability of DGS systems and applications, while protecting state information assets. Utilizes technologies including EnCase, Tenable, Sentinel, Microsoft eDiscovery, and Azure Identity Protection.

Supports hardware and software for 400+ internetworked devices across 70 locations statewide for both wired and wireless networking. Supports network technologies including Cisco, Meraki, Palo Alto, and Infoblox.

Manages innovative IT projects and solutions from alternative analysis through project closure as ETS works to continuously modernize DGS programs. Initiates new projects to provide value to business customers and their clients. Throughout project lifecycle engagement with business and technology stakeholders, strives to refine business needs further using standardized processes and materials to ensure projects stay on schedule and quality solutions are delivered.

Maintains, monitors and patches enterprise technologies such as Windows and Linux Server environments, using Microsoft System Center Configuration Manager and System Center Operations Manager. Maintains and monitors SQL and Oracle cloud databases.

Performs manual software testing, including American Disability Act (ADA) validation, on a variety of DGS systems and websites to ensure the highest level of application quality and/or compliance with the Web Content Accessibility Guidelines 2.0. Testers participate in both Waterfall and Hybrid-Agile methodologies and provide services for Commercial-Off-The-Shelf (COTS) and custom applications hosted locally or in the cloud. Uses  tools such as Azure DevOps, SiteImprove, WAVE, NVDA, SQL Server Management Studio, and Oracle SQL Developer. Testers will also explore future expansion of testing services such as test automation.